# Senior Manager, Operations at Pie Insurance

- Company: Pie Insurance
- What the company does: Pie Insurance is leveraging technology to transform how small businesses buy and experience commercial insurance, with the goal of making it affordable and as easy as pie. Backed by Headline (formerly e.ventures).
- Company website: https://pieinsurance.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/pieinsurance/jobs/6190647004
- Page: https://www.1752.vc/careers/jobs/pie-insurance-senior-manager-operations/

## About the role

As a Senior Manager, Operations, you will play a central role in building a scalable, high-performing operations organization. Reporting to the Director of Customer Service & Operations, you will own the performance of our vendor partnerships and customer service operational model — driving accountability, efficiency, and continuous improvement across the function.

## What they're looking for

- Lead all aspects of the operations vendor relationships — including weekly business reviews, quality calibration sessions, performance scorecards, and quarterly business reviews (QBRs) with senior vendor leadership
- Maintain and evolve vendor performance scorecards, track SLAs, quality scores, AHT, and other KPIs continuously
- Own vendor volume forecasting and headcount planning, ensure accuracy ahead of each planning cycle
- Manage vendor onboarding and offboarding, including knowledge transfer and transition planning
- Maintain vendor risk registers, surface compliance gaps proactively and drive remediation
- Serve as the cross-functional connector when system issues or process changes affect vendor teams

Tags: Customer Service