# Team Lead, Billing & Collections at Pie Insurance

- Company: Pie Insurance
- What the company does: Pie Insurance is leveraging technology to transform how small businesses buy and experience commercial insurance, with the goal of making it affordable and as easy as pie. Backed by Headline (formerly e.ventures).
- Company website: https://pieinsurance.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/pieinsurance/jobs/6190642004
- Page: https://www.1752.vc/careers/jobs/pie-insurance-team-lead-billing-and-collections/

## About the role

As the Team Lead, Billing & Collections, you own billing accuracy, cash application, and the non-pay lifecycle — notice of cancellation, rescission, reinstatement, and termination — so premium, coverage, and AR stay reconciled. You lead the billing operations team that invoices, applies cash, matches partner remittance, and processes cancels and reinstatements across installment billing, payroll-partner remittance, lockbox, and Stripe.

## What they're looking for

- Prioritize collection effort on a risk basis, focusing attention on the large and jumbo balances that drive the majority of exposure
- Make sure every call, letter, and text complies with the FDCPA, Regulation F, the TCPA, and applicable state debt-collection laws. Partner with Compliance and Legal on consent, opt-out, and disclosure requirements
- Serve as as the top-level point of contact for billing, cash-application, remittance, and non-pay issues, complaints, and escalations, acting as subject matter expert and business stakeholder advocate within Pie
- Partner with Product and Engineering to build the systems and automations that streamline collections — automated ordering, tracking data, KPI reporting, and automated action triggers and process steps
- Track and drive continuous improvement for bad debt allowance processes, in partnership with Accounting
- Coordinate dispute resolution cross-functionally and identify upstream process improvements that reduce bad debt exposure

Tags: Billing & Collections