# Customer Experience Specialist at Pilot

- Company: Pilot
- What the company does: Get expert bookkeeping, CFO, and tax services tailored for startups and small businesses. Let Pilot handle your accounting so you can focus on growing your business. Backed by Index, Sequoia and AI Grant.
- Company website: https://pilotfiber.com
- Type: Startups
- Level: Mid level
- Location: New York, NY
- Work setup: Remote
- Pay: $65K to $90K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/pilot-fiber/8d6ed608-1b09-4d55-9ad1-2d4fc8e4f201?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pilot-customer-experience-specialist/

## About the role

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- College degree or equivalent work experience
- 2-4 years of direct, customer-facing experience
- Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
- Intermediate technical acumen and ability to grasp technical concepts quickly
- Able to effectively manage multiple small projects from start to finish
- Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace

Tags: Customer Operations & Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pilot-customer-experience-specialist/