# Customer Success Manager at Pindrop

- Company: Pindrop
- What the company does: Pindrop is the enterprise deepfake detection and identity verification platform. Independently validated at 99% accuracy and proven across 5 billion real-world interactions. Backed by a16z, GV and Felicis.
- Company website: https://www.pindrop.com
- Type: Startups
- Level: Senior
- Location: US - Remote
- Work setup: Remote
- Posted: 2026-10-10
- Apply by: 2026-11-24
- Apply: https://job-boards.greenhouse.io/pindropsecurity/jobs/8261109?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pindrop-security-customer-success-manager/

## About the role

As a CSM at Pindrop, you are a trusted point of contact for your customers. You own product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts, while building the relationships and judgment that set you up to grow into more complex enterprise work. This is a remote-based role located within the United States. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You are an excellent communicator and presenter for all levels of management
- You understand the value of strong relationships and cultivate them both internally and externally
- You are resilient in the face of challenges, change, and ambiguity
- You are optimistic and believe that you can make a problem into a solution
- You have a passion for improving the customer experience in the voice channel
- You have the ability to analyze data to find and understand trends and ultimately offer suggestions for improved performance

Tags: Customer Success Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pindrop-security-customer-success-manager/