# Escalation Manager (Swing Shift) at Ping

- Company: Ping
- What the company does: Ping Identity helps you protect your users and every digital interaction they have while making experiences frictionless. Backed by General Catalyst and Sapphire.
- Company website: https://www.pingidentity.com/en.html
- Type: Startups
- Level: Senior
- Location: USA - Remote - Los Angeles
- Work setup: Remote
- Pay: $130K to $145K base salary per year (USD)
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://job-boards.greenhouse.io/pingidentity/jobs/8842959002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ping-escalation-manager-swing-shift/

## About the role

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in an enterprise technical support organization, with at least 2 years managing escalations, preferably in cybersecurity
- Proven track record of resolving high-impact customer issues and managing critical incidents
- Exceptional communication skills with experience in communicating regularly with executive level management
- Understanding of SaaS organizational and operational constructs including Product, Engineering, Support, Customer Success, Sales, and Professional Services
- Ability to quickly establish trust and to influence others, both internally and externally
- Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ping-escalation-manager-swing-shift/