# Customer Support Specialist at Pirros

- Company: Pirros
- What the company does: Pirros makes your firm's Revit details and families instantly searchable with AI — no tags, no manual setup. Build on everything you've already solved. Backed by Y Combinator.
- Company website: http://pirros.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Los Angeles Office
- Work setup: On-site
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.ashbyhq.com/pirros/cb094c2d-2391-44f9-b209-37b1af30c206?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pirros-customer-support-specialist/

## About the role

At Pirros, our Customer Support Specialists play a critical role in delivering an exceptional customer experience. You'll be on the front lines, helping customers troubleshoot issues, navigate our platform, and get the most value out of Pirros. This is a hands-on role for someone who enjoys solving problems, learning new technology, and helping people. You'll work closely with Customer Success, Product, and Engineering to resolve issues quickly and ensure our customers feel supported. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1–2 years of experience in Customer Support, Technical Support, or a customer-facing role, preferably in B2B SaaS
- Strong written and verbal communication skills
- Natural problem-solver who enjoys troubleshooting and learning new technologies
- Highly organized, detail-oriented, and able to manage multiple requests simultaneously
- Patient, empathetic, and genuinely passionate about helping customers
- Strong sense of ownership, accountability, and urgency

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pirros-customer-support-specialist/