# Customer Operations Engineer at Plaid

- Company: Plaid
- What the company does: Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services. Backed by Index, Kleiner Perkins and NEA.
- Company website: http://plaid.com/
- Type: Startups
- Level: Mid level
- Location: New York City Office
- Work setup: Remote
- Pay: $131K to $163K base salary per year (USD)
- Posted: 2026-09-30
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/plaid/b08416e4-9e82-46ee-b51c-59da9c776255?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/plaid-customer-operations-engineer/

## About the role

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Production Software Experience: 4+ years of experience building and maintaining software in production
- Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly
- Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems
- Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data
- Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership
- Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents

Tags: All Departments

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/plaid-customer-operations-engineer/