# Technical Support Engineer at Plaid

- Company: Plaid
- What the company does: Backed by Index, Kleiner Perkins and NEA.
- Company website: http://plaid.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco HQ
- Work setup: Remote
- Pay: $74K to $110K base salary per year (USD)
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://jobs.ashbyhq.com/plaid/9de91efe-7adc-4288-87fb-7bd04af36b3b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/plaid-technical-support-engineer-2/

## About the role

Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in a customer-facing role
- 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
- Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
- Preferred: 6+ months of experience supporting technical projects and/or process improvement
- Genuine interest and passion for Support
- Commitment to providing a world-class customer experience

Tags: All Departments

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/plaid-technical-support-engineer-2/