# Technical Support Engineer at Plaid

- Company: Plaid
- What the company does: Backed by Index, Kleiner Perkins and NEA.
- Company website: http://plaid.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco HQ
- Work setup: Remote
- Pay: $74K to $110K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/plaid/3f299587-7bed-4e59-9eb1-2d5d1df01821
- Page: https://www.1752.vc/careers/jobs/plaid-technical-support-engineer/

## About the role

Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution

## What they're looking for

- 2+ years of experience in a customer-facing role
- 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
- Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
- Preferred: 6+ months of experience supporting technical projects and/or process improvement
- Genuine interest and passion for Support
- Commitment to providing a world-class customer experience

Tags: All Departments