# Manager, Customer Success - Commercial Markets at Planet

- Company: Planet
- What the company does: Discover how Planet's daily satellite imagery and insights empower global decisions and actions with a multidimensional view of our changing planet. Backed by Felicis and Lux.
- Company website: https://www.planet.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2026-07-30
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/planetlabs/jobs/8088251
- Page: https://www.1752.vc/careers/jobs/planet-manager-customer-success-commercial-markets/

## About the role

The Manager for Customer Success - Commercial Markets leads a global team of high-touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and expansion across Planet’s key commercial accounts (including agriculture, energy, insurance, finance and enterprise technologies).

## What they're looking for

- 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role
- Deep understanding of commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs)
- Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations
- Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes
- Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics
- Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear business value for executive audiences

Tags: Customer Success Management