# Customer Support Engineer at PlanetScale

- Company: PlanetScale
- What the company does: PlanetScale offers the world’s fastest and most scalable cloud hosting for Vitess, Neki, and Postgres. Backed by Insight, Kleiner Perkins and a16z.
- Company website: https://www.planetscale.com/
- Type: Startups
- Level: Mid level
- Location: US
- Work setup: On-site
- Pay: $150K to $200K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/planetscale/jobs/4417171009
- Page: https://www.1752.vc/careers/jobs/planetscale-customer-support-engineer/

## About the role

Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn’t be higher. We’re looking for a Customer Support Engineer to help developers and businesses get the most out of PlanetScale, resolve issues quickly, and build the support function that helps us scale.

## What they're looking for

- Experience supporting production applications, databases, developer tools, infrastructure, or other technical products
- Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL
- Strong debugging skills and the ability to reason through application and database behavior
- Programming experience. You will not be programming full-time, but you should be comfortable reading and navigating unfamiliar code to understand customer issues
- Experience with common application frameworks, ORMs, database connectors, or application deployment patterns
- Willingness to explore new languages, frameworks, tools, and customer environments as needed

Tags: Customer Engineering