# Senior Manager, Support at Platform.sh

- Company: Platform.sh
- What the company does: Platform.sh is an automated, continuous-deployment high-availability cloud hosting solution that helps web applications scale effortlessly and serve the most demanding traffic. Backed by Partech Partners.
- Company website: https://platform.sh
- Type: Startups
- Level: Senior
- Location: Remote • Canada or USA
- Work setup: Remote
- Posted: 2026-09-01
- Apply by: 2026-10-19
- Apply: https://platform.sh/company/careers/job?gh_jid=8769285002&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/platform-sh-senior-manager-support/

## About the role

As a Senior Manager, Support - Americas, you are a vital leader driving exceptional customer outcomes while maintaining operational excellence across the region. You combine people leadership with a forward-looking vision for AI-driven support operations, scaling our regional support capacity not just through hiring, but by deploying, optimizing and championing AI and automation tools that augment human capabilities. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Leadership experience: 5+ years of experience leading technical support, customer support or service delivery teams with a proven track record of developing high-performing professionals
- Operational discipline: Strong operational management capabilities, including workforce planning, scheduling, performance management and driving team accountability
- Incident & escalation expertise: Extensive experience managing complex customer escalations, handling high-severity incidents and conducting post-incident reviews
- AI & workflow optimization: Practical experience leveraging AI technologies to automate workflows, optimize support delivery and enhance team efficiency
- Communication & stakeholder management: Excellent communication skills with the ability to influence cross-functionally and manage relationships across diverse teams

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/platform-sh-senior-manager-support/