# IT Manager (Remote Employee Experience & Operations) at Player's Health

- Company: Player's Health
- What the company does: Players Health provides insurance and athlete safety solutions for youth sports, fitness, K-12, and collegiate NIL programs. Coverage built for sport. Backed by Techstars.
- Company website: https://playershealth.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Pay: $90K to $130K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://playershealth.bamboohr.com/careers/138
- Page: https://www.1752.vc/careers/jobs/player-s-health-it-manager-remote-employee-experience-and-operations/

## About the role

A note on our hiring process: Players Health may use AI tools to assist in organizing and summarizing candidate information during the review process. All hiring decisions are made by humans. AI assistance is never the sole basis for advancing or declining any candidate.

## What they're looking for

- Own the relationship with our offshore and U.S.-based help desk vendor partners, serving as the primary escalation point and accountability owner for service quality
- Set and monitor SLAs and KPIs for vendor-delivered support (response time, resolution time, backlog, CSAT), holding vendors accountable to contracted terms
- Manage vendor contracts, invoicing cycles, and renewals, partnering with Finance on procurement
- Run regular service reviews with vendor partners, using ticket trend data to drive accountability and improvement plans
- Build clear escalation paths so issues vendor tiers can't resolve reach the right internal owner quickly
- Design and maintain scalable, well-documented onboarding/offboarding workflows for a fully remote workforce