# Remote Support Engineer at Plex Systems

- Company: Plex Systems
- What the company does: Backed by Accel.
- Company website: http://www.plex.com
- Type: Startups
- Level: Mid level
- Location: Milwaukee, Wisconsin, United States
- Work setup: On-site
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://rockwellautomation.wd1.myworkdayjobs.com/en-US/External_Rockwell_Automation/job/Milwaukee-Wisconsin-United-States/Remote-Support-Engineer_R26-3452?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/plex-systems-remote-support-engineer/

## About the role

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Report design, reliability and maintenance problems or bugs to design engineering/software engineering
- Provide support to customer/users where the product is highly technical or sophisticated in nature
- Support Rockwell Automation portfolio of Industrial Controls/Electronic Power Components solutions including network communication protocols, ex. Ethernet, DeviceNet, Logix etc
- Serve as company liaison to the customer, supporting multiple product families and various types of customer inquiries
- Manage customer interactions, set expectations, capture the issue/resolution/steps taken to troubleshoot,, execute the process and follow up in a timely manner


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/plex-systems-remote-support-engineer/