# Customer Support Consultant Operations · PlotBox HQ at Plotbox

- Company: Plotbox
- What the company does: Backed by 500 Global.
- Company website: https://www.plotbox.io
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://careers.plotbox.io/jobs/8381669-customer-support-consultant
- Page: https://www.1752.vc/careers/jobs/plotbox-customer-support-consultant-operations-plotbox-hq/

## About the role

Manage customer support tickets received through in-app messaging, email and telephone, taking ownership through to resolution or appropriate escalation. Review AI-generated initial ticket triage to verify the accuracy of categorisation, priority and routing, applying appropriate judgement before progressing the ticket and responding to the customer.

## What they're looking for

- Experience providing customer-facing technical, application, software or SaaS support
- Experience investigating customer issues and taking ownership through to resolution or escalation
- A strong customer focus, with the patience, empathy and professionalism to support customers when they’re frustrated or dealing with business-critical issues
- Good judgement and the ability to prioritise competing issues based on urgency and customer impact
- Strong problem-solving skills and a logical approach to investigating issues
- The ability to learn complex software and develop strong product knowledge