# Customer Success Manager at Pluralai

- Company: Pluralai
- What the company does: Backed by Entrepreneur First.
- Company website: https://plural.ai
- Type: Startups (AI role)
- Level: Senior
- Location: New York City
- Work setup: Remote
- Pay: $150K to $200K base salary per year (USD)
- Posted: 2026-08-13
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/plural/2d475ad8-88db-4806-ae28-b4c1b5489fea
- Page: https://www.1752.vc/careers/jobs/pluralai-customer-success-manager/

## About the role

We're looking for a Customer Success Manager who treats retention and expansion as a craft, not a quota. This is a high-ownership role on a small team. You'll be the commercial owner of a portfolio enterprise accounts, accountable for adoption, gross retention, and net dollar retention. You'll work shoulder to shoulder with our Forward Deployed Engineers on technical execution, with Sales on expansion, and with Product on what we build next.

## What they're looking for

- 4–7 years in Customer Success, Technical Account Management, or post-sales solutions roles at a B2B SaaS company, with a track record of owning enterprise accounts and hitting retention and expansion targets
- Experience working with technical buyers in DevOps, platform engineering, SRE, or cloud infrastructure — you don't need to write Terraform, but you need to understand what your customers are actually trying to do with it
- A commercial instinct: you spot expansion before the customer asks for it, and you know how to navigate procurement, security review, and renewal cycles at large regulated enterprises
- A bias for ownership and structured thinking. Small team, big accounts, lots of unfilled whitespace — you should find that energising, not overwhelming
- Bonus: prior experience at an early-stage startup, exposure to AI/agent products, or a background in regulated verticals (financial services, healthcare, public sector)

Tags: Sales