# Customer Support Engineer at Pocket

- Company: Pocket (YC W26)
- What the company does: Take Notes in the Real World. Backed by Accel and Y Combinator.
- Company website: https://heypocket.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA, US
- Work setup: On-site
- Pay: $100K to $150K base salary per year (USD)
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/pocket/jobs/4fF8meq-customer-support-engineer
- Page: https://www.1752.vc/careers/jobs/pocket-customer-support-engineer/

## About the role

The engineer behind customer support. We run a self-hosted helpdesk with an AI agent on top of it, and you own that stack: the automations that take repetitive work off the team, the integrations that put order and device data in the ticket, the pipelines and dashboards that show where volume comes from. A growing share of the work is enterprise.

## What they're looking for

- You've owned a service in production end to end
- Strong with TypeScript and SQL, and comfortable running and debugging a self-hosted app
- SQL well past the basics, and enough Python to do the analysis yourself
- You've built dashboards people use
- Hands-on with LLM tooling - prompts, retrieval, evals. You can tell why an AI agent gave a bad answer and fix it
- You've built for business customers and you know what changes at that tier: admin roles, audit trails, SLAs, single sign-on, data handling that survives a security review

Tags: Engineering