# Customer Support Specialist at Pocket

- Company: Pocket (YC W26)
- What the company does: Take Notes in the Real World. Backed by Accel and Y Combinator.
- Company website: https://heypocket.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA, US / Remote
- Work setup: Remote
- Pay: $10K to $30K base salary per year (USD)
- Posted: 2026-06-21
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/pocket/jobs/o9R0IZV-customer-support-specialist
- Page: https://www.1752.vc/careers/jobs/pocket-customer-support-specialist/

## About the role

Frontline customer support for Pocket. You're who customers reach when they need help, and the one who makes sure they leave the conversation better off than they arrived.

## What they're looking for

- Interest in customer support, ideally at a consumer hardware, app, or SaaS company
- Comfortable troubleshooting both a physical device and software - and able to explain the fix in plain language
- A clear, warm writer who gets to the point without sounding like a robot
- You reach for AI tools to work faster, and you're keen to help make the AI agent sharper
- Detail-oriented and autonomous - you own your queue without being chased
- Calm and organized under high volume

Tags: Support