# Customer Success Product Expert & Business Coach at PocketSuite

- Company: PocketSuite (YC W16)
- What the company does: All-In-One Business Operating System by PocketSuite. Backed by Y Combinator.
- Company website: https://pocketsuite.io
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Pay: $55K to $65K base salary per year (USD)
- Posted: 2021-11-13
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/pocketsuite/jobs/4fAltNV-customer-success-product-expert-business-coach
- Page: https://www.1752.vc/careers/jobs/pocketsuite-customer-success-product-expert-and-business-coach/

## About the role

PocketSuite is a YC-backed mobile platform for service professionals, independent businesses, freelancers, contractors, gigsters, part-time, and other non-traditional workers - helping them message, schedule and collect payment from their clients. PocketSuite empowers the U.S. market of 57 million freelancers, generating $1.2 trillion in sales with online platforms for running their business.

## What they're looking for

- Engineers and product obsessed - we loathe over-engineering, we cringe anytime a customer reports a bug and we release new versions every week
- We love our customers - solving their problems and helping them grow and succeed in a rapidly changing world. Oh yeah we also love their 5 star reviews
- We love disrupting the status quo - desktop solutions are so last year and we believe everyone globally in the industries we're going after will be using a mobile app as their primary business tool by 2025
- We don't just think of this as a job. In our spare time, this is what we do and who we are. Our obsession with small business, fintech, smart growth, and cool apps is a 24/7 thing
- We believe only two things matter as we build out our business: building a great product and delivering awesome customer service
- Onboard new clients by phone, in-app, and by email, including importing their existing clients and data into the app

Tags: Support