# AI Enterprise Customer Success Manager at Podium

- Company: Podium
- What the company does: Backed by Accel, Y Combinator and GV.
- Company website: http://www.podium.com
- Type: Startups (AI role)
- Level: Senior
- Location: Lehi, Utah
- Work setup: On-site
- Posted: 2026-01-15
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/podium81/jobs/7542672
- Page: https://www.1752.vc/careers/jobs/podium-ai-enterprise-customer-success-manager/

## About the role

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

## What they're looking for

- Serve as the primary post-sales point of contact for a variety of Enterprise business customers. You’ll be the quarterback for the customer at Podium for inquiries, issues, and escalations
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals
- Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles
- Proactively anticipate and address potential challenges to ensure a seamless customer experience
- Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC’d to support as appropriate

Tags: Customer Success