# AI Product Support Specialist at Podium

- Company: Podium
- What the company does: Backed by Accel, Y Combinator and GV.
- Company website: http://www.podium.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Lehi, Utah
- Work setup: On-site
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://job-boards.greenhouse.io/podium81/jobs/8192812
- Page: https://www.1752.vc/careers/jobs/podium-ai-product-support-specialist/

## About the role

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

## What they're looking for

- Assist Podium customers with how-to questions and troubleshooting
- Provide timely and accurate solutions through chat, email, phone, and Podium tools
- Deliver a "human-first" experience
- Become an expert in Podium products, both technically and in customer use cases
- Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
- Collaborate with peer teams to provide a seamless customer experience

Tags: Customer Success