# Product Support Specialist (Guatemala) at Podium

- Company: Podium
- What the company does: Backed by Accel, Y Combinator and GV.
- Company website: http://www.podium.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Guatemala, Guatemala
- Work setup: On-site
- Posted: 2024-12-10
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/podium81/jobs/6447645
- Page: https://www.1752.vc/careers/jobs/podium-product-support-specialist-guatemala/

## About the role

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

## What they're looking for

- MUST SPEAK ENGLISH FLUENTLY
- Must be geographically based in Guatemala City, Guatemala
- 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
- Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
- Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
- The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction

Tags: Customer Success