# Staff AI Engineer - USA at Podium

- Company: Podium
- What the company does: Backed by Accel, Y Combinator and GV.
- Company website: http://www.podium.com
- Type: Startups (AI role)
- Level: Senior
- Location: Lehi, Utah, Open to Remote
- Work setup: Remote
- Posted: 2025-12-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/podium81/jobs/7367363
- Page: https://www.1752.vc/careers/jobs/podium-staff-ai-engineer-usa/

## About the role

We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).

## What they're looking for

- Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale
- Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions
- Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability
- Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience
- Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency
- Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes

Tags: Engineering