# Technical Support Engineer at Podium

- Company: Podium
- What the company does: Backed by Accel, Y Combinator and GV.
- Company website: http://www.podium.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Lehi, Utah
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/podium81/jobs/8172144
- Page: https://www.1752.vc/careers/jobs/podium-technical-support-engineer/

## About the role

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

## What they're looking for

- Troubleshoot, document & resolve bugs by using AI to create and merge PRs
- Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
- Develop a system for feedback loops in close collaboration with the Product team
- Create internal documentation of our products and processes
- Maintain open communication channels within the broader Customer Success department and Product teams
- Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products

Tags: Customer Success