# Sr. Customer Experience Manager (CA) at PointClickCare

- Company: PointClickCare
- What the company does: Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.
- Company website: https://pointclickcare.com
- Type: Startups
- Level: Senior
- Location: Remote or Mississauga
- Work setup: Remote
- Posted: 2026-09-29
- Apply by: 2026-11-23
- Apply: https://jobs.lever.co/pointclickcare/648fcd6f-b34d-4b61-8286-f3131dd6647c?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pointclickcare-sr-customer-experience-manager-ca/

## About the role

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern and measure the end-to-end customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7 years hands-on experience within marketing research defining and implementing CX measurement protocols
- Demonstrated ability to influence business objectives to improve the customer experience
- Developed analytic skills with ability to use data to influence others
- Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
- Expertise with Excel, PowerPoint, and Power BI
- Bachelors degree in business, mathematics, or the sciences

Tags: Marketing

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pointclickcare-sr-customer-experience-manager-ca/