# US -Manager, Customer Support (Senior Care) at PointClickCare

- Company: PointClickCare
- What the company does: Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.
- Company website: https://pointclickcare.com
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $90K to $115K base salary per year (USD)
- Posted: 2026-08-07
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/pointclickcare/d5324867-071b-4502-bc77-88b4aeb64c7c
- Page: https://www.1752.vc/careers/jobs/pointclickcare-us-manager-customer-support-senior-care/

## About the role

Manager, Customer Support, will lead and inspire a team of customer-focused Solutions Analysts to deliver a world-class customer service experience. You are entrepreneurial, energetic, and have a passion for delivering amazing experiences. You will oversee the day-to-day operations of the team, provide coaching and mentoring, and ensure that effective processes are in place to provide excellent and consistent service quality to our customers.

## What they're looking for

- •Experience with or use of M365 Copilot
- •Experience with Knowledge-Centered Support (KCS)
- •Experience with Work Force Management (WFM) Applications
- Corp D- L1
- #LI-Remote

Tags: Customer Operations