# US- Sr. Solutions Analyst (Clinical) at PointClickCare

- Company: PointClickCare
- What the company does: Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.
- Company website: https://pointclickcare.com
- Type: Startups
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Pay: $65K to $72K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.lever.co/pointclickcare/65fbb0d8-5536-420e-b52f-fe34f94fe1f6
- Page: https://www.1752.vc/careers/jobs/pointclickcare-us-sr-solutions-analyst-clinical/

## About the role

We are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

## What they're looking for

- Understand the business processes and practices within a long-term care or medical facility
- Formalized approach to problem-solving, certification in RCA an asset
- Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences
- Energized and motivated by a fast paced, dynamic, high demand working environment
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them

Tags: Customer Operations