# Technical Support Lead at Pointfive

- Company: Pointfive
- What the company does: PointFive makes enterprises more efficient across cloud, data, AI, and agents. Backed by Accel and Index.
- Company website: https://www.pointfive.co/
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: Remote
- Pay: $130K to $175K base salary per year (USD)
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://jobs.ashbyhq.com/pointfive/7b694de3-94b3-4c7b-9b6b-b0b4a10ad80a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pointfive-technical-support-lead/

## About the role

As PointFive’s first Technical Support Lead, you’ll own technical support for our enterprise customers. You’ll design and build an agentic solution to triage, diagnose, and resolve customer issues end to end. You’ll also measure how well it’s working, and own the escalation path to Engineering for anything that needs a fix. This is an individual contributor role with ownership of an entire function, based in our NYC office (hybrid). Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Shipped AI agents or LLM-powered tools with real users
- Hands-on experience integrating and debugging APIs, webhooks, and data sources
- 3 - 5 years customer-facing technical experience (support, solutions, or forward deployed engineering)
- Hands-on experience running technical support day to day, owning issues end to end from first response to resolution
- Built evals to measure agent quality before and after shipping
- Clear, concise writing for both customers and engineers

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pointfive-technical-support-lead/