# Customer Success Lead at PointOne

- Company: PointOne
- What the company does: PointOne uses AI to passively track time and review bills. Capture detailed time data that drives insights across your practice, business and people. Backed by Y Combinator.
- Company website: https://pointone.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $140K to $170K base salary per year (USD)
- Posted: 2025-10-23
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/pointone/a96e8731-44ee-4b93-9512-39b16ddaf770
- Page: https://www.1752.vc/careers/jobs/pointone-customer-success-lead/

## About the role

As our founding Customer Success Lead, you won’t just support customers — you’ll create and scale the function. You’ll design the systems, playbooks, and metrics that will become the backbone of PointOne’s customer success strategy.

## What they're looking for

- You have 5+ years of experience in customer success, account management, or other client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS
- A passion for building deep, trusted relationships with customers
- Excellent communication and problem-solving skills
- Experience managing B2B customers with complex workflows or integrations
- A proactive mindset — you don’t wait for problems to be reported, you anticipate them
- Experience working with product and engineering teams to represent the voice of the customer

Tags: Customer Success