# Customer Success Manager at PointOne

- Company: PointOne
- What the company does: PointOne uses AI to passively track time and review bills. Capture detailed time data that drives insights across your practice, business and people. Backed by Y Combinator.
- Company website: https://pointone.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $90K to $150K base salary per year (USD)
- Posted: 2026-02-03
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/pointone/3ca58023-7e54-4b32-954f-911e28b4ad51
- Page: https://www.1752.vc/careers/jobs/pointone-customer-success-manager/

## About the role

You’ll join the founding team as our first Customer Success Manager and be the primary point of contact for our law firm customers. Beyond supporting customers, you’ll help build the foundations of our customer success function — creating playbooks, refining processes, and shaping how we deliver value at scale.

## What they're looking for

- You have 0-3 years of experience in a customer-facing role and are excited to work in a fast-paced, high-growth tech company
- A passion for building deep, trusted relationships with customers
- Excellent communication and problem-solving skills
- A proactive mindset — you don’t wait for problems to be reported, you anticipate them
- Experience working with product and engineering teams to represent the voice of the customer
- An interest in AI and the future of professional services

Tags: Customer Success