# Product Reliability Engineer at PointOne

- Company: PointOne
- What the company does: PointOne uses AI to passively track time and review bills. Capture detailed time data that drives insights across your practice, business and people. Backed by Y Combinator.
- Company website: https://pointone.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Pay: $100K to $160K base salary per year (USD)
- Posted: 2026-04-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/pointone/af882748-1b47-47c7-8ef2-98d14bc36fb2
- Page: https://www.1752.vc/careers/jobs/pointone-product-reliability-engineer/

## About the role

You are the connective tissue between our customers and our product. You’re a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.

## What they're looking for

- 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
- Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics
- Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
- Comfortable reading and writing Go, TypeScript, or similar backend languages
- Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
- High ownership mentality: you close the loop, you write the postmortem, you ship the fix

Tags: Engineering