# Customer Experience Specialist at Polymarket

- Company: Polymarket
- What the company does: Polymarket is the world’s largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics. Backed by General Catalyst and Founders Fund.
- Company website: https://polymarket.com/
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $80K to $110K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://jobs.ashbyhq.com/polymarket/802f1884-f16c-4b04-b387-af3462788e37?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/polymarket-customer-experience-specialist/

## About the role

The CX team at Polymarket is small, and the work is real. When a major market resolves, when a news event sends volume spiking, or when a user can't access their funds, this team is the first line of response. You won't be reading from a script. You'll be making judgment calls, writing clearly under pressure, and working directly with policy and product to surface what's actually happening on the platform. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in a customer-facing support role, ideally in a high-volume or fast-moving environment
- Strong written communication skills, specifically the ability to write clear, accurate, and empathetic responses quickly and without heavy editing
- Comfort operating in ambiguous situations where the right answer isn't always documented and you have to use judgment
- Ability to learn unfamiliar technical concepts quickly, including how prediction markets resolve and how crypto transactions work
- (Plus) Prior experience at a crypto or fintech company, with working knowledge of wallets, transactions, or trading products
- (Plus) Hands-on experience with Zendesk, Intercom, or a comparable support platform

Tags: CX

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/polymarket-customer-experience-specialist/