# Escalations And Complaints Lead at Polymarket

- Company: Polymarket
- What the company does: Polymarket is the world’s largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics. Backed by General Catalyst and Founders Fund.
- Company website: https://polymarket.com/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $200K to $250K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-15
- Apply: https://jobs.ashbyhq.com/polymarket/1f8a5f5c-06b7-4b1d-8fa3-8bb43f9dbbbd?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/polymarket-escalations-and-complaints-lead/

## About the role

When something goes wrong for a customer and the normal path hasn't fixed it, the case lands with you. You'll own how Polymarket handles escalations and formal complaints end to end: intake, classification, resolution, root cause analysis, and reporting. The scope covers trust, safety, and community concerns alongside standard customer disputes, and it has to meet regulatory and audit expectations. Documentation discipline matters as much as resolution speed here. Found on 1752vc Careers, the job board for startup and VC roles.

Tags: CX

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/polymarket-escalations-and-complaints-lead/