# Technical Product Manager, CX Tooling at Polymarket

- Company: Polymarket
- What the company does: Polymarket is the world’s largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics. Backed by General Catalyst and Founders Fund.
- Company website: https://polymarket.com/
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $200K to $250K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/polymarket/b4e518a5-9946-445e-be88-05eb0a464ea3?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/polymarket-technical-program-manager-cx-tooling/

## About the role

The CX team at Polymarket is small, fast, and responsible for the experience of a global user base that trades on real-world events around the clock. Right now, the team runs on a mix of tooling that works, but not as well as it needs to. That changes with this hire. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4 or more years in CX systems, technical program management, or a directly comparable role
- Hands-on admin experience with at least one major support platform such as Zendesk, Salesforce Service Cloud, or Intercom, including configuration, not just usage
- Proven experience deploying AI agents or automation in a support context, including owning the evaluation of whether they are actually working
- Comfortable working with APIs, webhooks, and integrations at a level where you can design a solution and review an implementation
- Strong program management skills across multiple concurrent projects, with a track record of shipping on time without losing stakeholders along the way
- Clear written and verbal communication with both technical and non-technical audiences

Tags: CX

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/polymarket-technical-program-manager-cx-tooling/