# Customer Success Manager at Portside

- Company: Portside
- What the company does: About Portside Portside is a leading provider of cloud-based software solutions for the global aviation industry. Backed by Insight.
- Company website: https://portside.co
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://ats.rippling.com/portside/jobs/7aaaa2d5-48b2-43c0-ac2c-b88bcc047297
- Page: https://www.1752.vc/careers/jobs/portside-customer-success-manager/

## About the role

Portside is seeking a proactive and customer-focused Customer Success Manager to own a large book of small and medium-sized business (SMB) accounts through a high-volume, tech-enabled motion. Rather than driving every touchpoint yourself, you will manage and continuously improve automated, self-serve processes for onboarding, cadence, support, renewal, and expansion, stepping in personally where accounts need attention, such as inactivity triggers, escalations, or renewal risk.

## What they're looking for

- Manage and continuously improve the end-to-end customer journey (onboarding, cadence, support, renewal, and expansion) for your book of business
- Handle escalations across your portfolio, using strong judgment and people skills to resolve issues and protect the relationship
- Track customer health, usage, and engagement data to identify where automated processes are working and where a personal touch is needed
- Maintain a deep understanding of Portside's products and underlying technology to effectively advise customers and troubleshoot issues as they're escalated
- Encourage customer participation in Portside's customer community for peer learning, support deflection, and advocacy identification
- Identify customers from your book of business who are strong candidates for testimonials, case studies, referrals, or community advocacy

Tags: COGS