# Senior Customer Success Manager at Posh

- Company: Posh
- What the company does: POSH develops data-center projects combining existing electrical infrastructure, on-site generation, storage, and intelligent energy control for AI load growth. Backed by Y Combinator.
- Company website: https://www.poshenergy.com
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $130K to $160K base salary per year (USD)
- Posted: 2026-08-14
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/posh/5da17c06-35ab-4099-9613-5e5362915e7b
- Page: https://www.1752.vc/careers/jobs/posh-senior-customer-success-manager/

## About the role

Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100–150 of our highest-value event organizers , including businesses generating or projected to generate $100K+ in annual GMV. This is not a support role. You’ll be a strategic growth partner to some of the most ambitious organizers on Posh, helping them get more value from the platform, grow ticket sales, expand into new markets, and build stronger businesses.

## What they're looking for

- 3+ years of experience in Customer Success, Account Management, strategic partnerships, or a similar customer-facing role
- A track record of driving adoption, retention, renewals, and expansion across a meaningful book of business
- Experience leading onboarding, QBRs, success plans, and strategic conversations with multiple stakeholders
- A commercial, consultative mindset with the ability to connect product capabilities to measurable customer outcomes
- Strong instincts around churn risk, account prioritization, and expansion opportunities , using data to guide where you focus
- Excellent relationship-building and cross-functional skills, with the ability to earn trust internally and with customers

Tags: Customer Success