# Managed Services Lead, Community & Player Operations at Pragma

- Company: Pragma
- What the company does: About Pragma & FirstLook Pragma builds software that helps game studios create great games and lasting relationships with their players. FirstLook helps studios run playtests, understand their audiences, and build engaged player communities. Backed by Greylock and Insight.
- Company website: https://pragma.gg/
- Type: Startups
- Level: Senior
- Location: North America (Remote)
- Work setup: Remote
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://ats.rippling.com/pragma/jobs/1c0c5aec-2651-4ca0-83eb-8d7bdab651e4?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/pragma-managed-services-lead-community-and-player-operations/

## About the role

We’re building a managed services offering for FirstLook, and we’re looking for someone to lead it. More and more studios see community management as a service they buy, not a role they hire for. Some just need their Discord set up. Others have FirstLook but not the bandwidth or skills to use it fully. Some lose a key person in the middle of a playtest. What they all want is someone who can come in and run it: their FirstLook setup, playtests, player comms, Discord, and sometimes their creator program. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Plan and run playtests end to end in FirstLook, including flows, surveys, NDAs, invite waves, player comms, and follow-up
- Write and schedule player communications, track conversion at each step, and adjust to improve results
- Turn playtest data, player feedback, and community sentiment into clear readouts for the studio
- Coordinate player recruitment with our team, using both our player network and paid acquisition campaigns
- Set up or restructure Discord servers, including roles, permissions, bots, onboarding, and guidelines
- Write moderation policies, escalation processes, and handbooks, and recruit, train, and support moderators

Tags: S&M

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/pragma-managed-services-lead-community-and-player-operations/