# IT Support IV, Manufacturing Operations (Onsite) at Prepared

- Company: Prepared
- What the company does: The end-to-end assistive AI platform for emergency response. Seamless AI assistance integrated into every stage of the emergency response process. Backed by General Catalyst and a16z.
- Company website: https://www.prepared911.com/
- Type: Startups
- Level: Mid level
- Location: Phoenix, Arizona, United States
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://job-boards.greenhouse.io/axon/jobs/8004945003
- Page: https://www.1752.vc/careers/jobs/prepared-it-support-iv-manufacturing-operations-onsite/

## About the role

As an IT Support IV, you will serve as a senior technical resource for Axon’s manufacturing and warehouse operations at the Pinnacle Peak facility. You will help keep production, shipping, and logistics environments running by resolving complex endpoint and hardware issues, responding to manufacturing-critical incidents, and improving the tools and processes that support our employees and operations.

## What they're looking for

- • 3–5 years of enterprise IT support experience, preferably in a manufacturing, warehouse, logistics, production, or similarly uptime-sensitive environment
- • Advanced hands-on experience supporting endpoint-management and collaboration tools such as Jamf, Microsoft Intune/Autopilot, Tanium, Okta, Google Workspace, Zoom, Slack, ServiceNow, and Windows imaging or PXE environments
- • Strong troubleshooting ability across industrial IT hardware, production workstations, printers, shipping stations, mobile devices, and related peripherals
- • Working knowledge of ITSM or ITIL-based support practices, networking fundamentals—including DNS, DHCP, subnetting, and connectivity troubleshooting—and identity-management concepts such as SSO and MFA
- • Demonstrated ability to manage high-pressure technical incidents with professionalism, prioritize production-impacting issues, communicate clearly with stakeholders, and work independently in a fast-paced environment
- • Experience partnering cross-functionally to implement scalable IT solutions, improve processes, and support operational initiatives

Tags: Core IT Infrastructure