# Technical Support Engineer II at Prepared

- Company: Prepared
- What the company does: The end-to-end assistive AI platform for emergency response. Seamless AI assistance integrated into every stage of the emergency response process. Backed by General Catalyst and a16z.
- Company website: https://www.prepared911.com/
- Type: Startups
- Level: Mid level
- Location: Arizona, USA
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://job-boards.greenhouse.io/axon/jobs/7996270003
- Page: https://www.1752.vc/careers/jobs/prepared-technical-support-engineer-ii/

## About the role

If you love to get close to your users to understand and solve their problems quickly, this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you. If you are interested in supporting a mission critical product used to save lives, this is the product for you.

## What they're looking for

- 3+ years of support experience for cloud-based products
- Track record of completing goals and driving initiatives to completion
- Experience working within the Law Enforcement/Public Safety space
- Forward Thinking and Task Driven
- Experience solving complex technical problems and leading support related projects
- Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues

Tags: SW Customer Support