# Customer Experience Specialist at Presence

- Company: Presence
- What the company does: Presence helps schools deliver special education services through secure teletherapy, remote assessments, expert providers, and innovative technology. Backed by Ulu Ventures.
- Company website: https://presence.com
- Type: Startups
- Level: Mid level
- Location: Remote, US
- Work setup: Remote
- Pay: $65K to $75K base salary per year (USD)
- Posted: 2026-09-30
- Apply by: 2026-11-14
- Apply: https://job-boards.greenhouse.io/presencelearning/jobs/8858477002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/presence-customer-experience-specialist/

## About the role

Customer Experience Specialist will play a pivotal role in ensuring that our technology platform meets the needs of a growing number of districts, providers, and teachers. This role is designed for an experienced Customer Experience professional who can independently manage a portfolio of school and district partners, lead complex implementations and customer initiatives, and serve as a strategic advisor throughout the entirety of the customer lifecycle. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience in Customer Success, account management, implementation, or a consultative customer-facing role, preferably in SaaS or education technology
- Has the ability to self-start and work independently, while being part of a fast-paced, collaborative team
- Passion for mission-driven impact in education and innovation
- Proven track record of leading systems initiatives from planning to execution
- Strong analytical skills to maintain overview of customer experience to address customer pain points
- Exceptional communication and collaboration skills, with the ability to win over key constituents

Tags: New Product & Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/presence-customer-experience-specialist/