# Enterprise Customer Success Manager at Probook

- Company: Probook
- What the company does: Dispatch makes or breaks the customer experience. Probook is the only AI built around it. Backed by Sequoia and a16z.
- Company website: https://www.probook.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Manhattan
- Work setup: On-site
- Pay: $160K to $200K base salary per year (USD)
- Posted: 2026-07-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/probook/d17931c1-09cd-45dd-9faa-aaf855996bc4
- Page: https://www.1752.vc/careers/jobs/probook-enterprise-customer-success-manager/

## About the role

You will carry a portfolio of Probook's highest-ACV accounts and own their success — from post-deployment through renewal and expansion. You drive outcomes, not just relationships. GRR, NRR, and expansion are your numbers to hit.

## What they're looking for

- An operator first: You run your book like a business. You track health scores, flag churn risk before it surfaces, and hold customers accountable to the outcomes they signed up for
- Commercially sharp: You spot expansion opportunities naturally, build airtight business cases, and are comfortable asking for the renewal
- A strong executor: You manage a portfolio of complex, multi-stakeholder accounts without dropping anything. Your project management and follow-through skills are airtight
- Direct and confident: You communicate clearly and concisely with executives, operators, and economic buyers alike. You deliver hard messages without hedging and earn trust through follow-through, not warmth
- Low ego, high output: No task is beneath you. You do whatever it takes to make your accounts successful
- NYC-based

Tags: Customer