# Customer Success Manager 3 - DroneDeploy at Procore

- Company: Procore
- What the company does: Streamline your builds with Procore's construction project management software. Connect field and office teams, track project progress, and manage workflows in real time. Backed by Bessemer and ICONIQ.
- Company website: https://www.procore.com/
- Type: Startups
- Level: Senior
- Location: US - Texas - Austin
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://procore.wd12.myworkdayjobs.com/en-US/Procore_External_Careers/job/US---Texas---Austin/Customer-Success-Manager-3---DroneDeploy_R0018649
- Page: https://www.1752.vc/careers/jobs/procore-customer-success-manager-3-dronedeploy/

## About the role

Manage a portfolio of ~70+ mid-market AEC customers, with clear ownership for health, adoption, retention, and growth to maximize time-to-value. Build and execute account plans that achieve portfolio-level revenue growth (target ~20% YoY) and strong net/gross retention.

## What they're looking for

- 3+ years in B2B Customer Success, Account Management, or a similar customer-facing SaaS role to bring proven experience in driving retention and growth
- Proven track record of managing and growing a defined book of business across a sizeable portfolio of accounts with structured planning
- Strong consultative, data-driven approach to customer engagement, value realization, and business outcome alignment
- Excellent written and verbal communication skills across field users, operations, and executive leadership
- High CRM discipline and a strong habit of clear, timely documentation using tools like Salesforce, Gong, and collaboration platforms
- Ability to obtain a USA Part 107 Drone License within the first 90–120 days of employment and maintain it throughout employment