# AI Customer Success Engineer at productboard

- Company: productboard
- What the company does: Productboard is the only comprehensive agentic product management system built for product makers. Understand customers, prioritize features, and ship the right thing. Backed by Bessemer, Index and Kleiner Perkins.
- Company website: https://www.productboard.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, United States
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.gem.com/productboard/am9icG9zdDrYRR2Ri8264a07xF_f9eI3
- Page: https://www.1752.vc/careers/jobs/productboard-ai-customer-success-engineer/

## About the role

As an AI Customer Success Engineer, you’ll help customers adopt AI-first product management by guiding them through Spark — showing them how AI can transform the way they discover, prioritize, build, and communicate. You’ll work directly with product and engineering teams to turn Spark from something they’ve heard about into something they use every day.

## What they're looking for

- Experience in customer success, solutions architecture, implementation consulting, or strategic advisory roles within B2B SaaS
- Direct experience managing a portfolio of accounts across the post-sales lifecycle — activation, adoption, and renewal support
- Comfortable leading conversations with Director and VP-level product leaders — skilled in objection handling and solutioning across varied customer contexts and types
- Solid product management knowledge — familiar with discovery methods, prioritization frameworks (RICE, Value vs. Effort), OKRs, and roadmap communication. You understand the workflows Spark is designed to improve
- Familiar with enterprise product management tools and integration ecosystems — Jira, Slack, Salesforce, and similar platforms
- Self-motivated and organized — you manage your book of business independently day-to-day, ask for help on the right things, and contribute positively to team culture