# Implementation Manager at Profound

- Company: Profound
- What the company does: Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://tryprofound.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Pay: $110K to $180K base salary per year (USD)
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/profound/7394c1b2-c62a-4fce-babc-6e85110370c0
- Page: https://www.1752.vc/careers/jobs/profound-implementation-manager/

## About the role

Own the implementation journey for a high-volume portfolio of Scaled and Mid-Market customers, from platform configuration and setup through early value realization Run weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A

## What they're looking for

- 4 or more years of experience in customer success, onboarding, implementation, or customer education
- You understand the gap between “sold” and “successful,” and have owned the motion that closes it — consistently producing strong outcomes across demanding, high-volume engagements
- You know how to tie implementation to the product value and communicate that to keep customers motivated through the process
- Strong facilitator, comfortable leading group sessions, webinars, and office hours with stakeholders at varying levels of sophistication
- Organized program owner who can build a repeatable system from scratch, keep it running, and demonstrate reliable performance across a broad portfolio
- Skilled at handling difficult conversations, balancing short-term customer needs against longer-term program objectives, and maintaining customer trust in moments of ambiguity or change

Tags: Customer Success