# Manager, Implementation at Profound

- Company: Profound
- What the company does: Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://tryprofound.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Pay: $135K to $210K base salary per year (USD)
- Posted: 2026-07-14
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/profound/cca811c9-d7ab-4eb7-bc1c-a0b527c2d6d9
- Page: https://www.1752.vc/careers/jobs/profound-manager-implementation/

## About the role

Design scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers Run and, as the team grows, delegate weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A

## What they're looking for

- 5+ years of experience in customer success, onboarding, implementation, or customer education, including some experience directly managing or mentoring others
- Understand the gap between "sold" and "successful," and is ready to build and lead a team around that motion
- Build playbooks, systems and training programs to educate customers at scale
- Process-oriented and data-aware, tracking what works and improving what does not
- Comfortable operating in ambiguity and building systems and teams rather than inheriting them
- Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains

Tags: Customer Success