# Manager, Strategic Engagement at Profound

- Company: Profound
- What the company does: Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://tryprofound.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York, New York
- Work setup: On-site
- Pay: $135K to $210K base salary per year (USD)
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://jobs.ashbyhq.com/profound/242870ec-bc66-475f-918a-a64989f3f506
- Page: https://www.1752.vc/careers/jobs/profound-manager-strategic-engagement/

## About the role

Lead, coach, and develop a team of senior Engagement Managers, fostering a high-performance culture centered on customer outcomes and professional growth Own team-level retention, adoption, and expansion metrics across a concentrated book of strategic accounts, where individual customer outcomes carry material business impact

## What they're looking for

- 7 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team
- Experience owning or overseeing strategic, enterprise-level customer relationships involving executive sponsors, multiple stakeholders, and significant revenue concentration
- Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes
- Excellent communication skills and executive presence, with the ability to coach others on strategic conversations and business reviews as well as lead them personally
- Strong operational mindset with experience designing and implementing scalable processes and performance frameworks
- Data-driven leader comfortable setting team KPIs and translating portfolio-level insights into action

Tags: Customer Success