# Support Engineer at Profound

- Company: Profound
- What the company does: Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://tryprofound.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York, New York
- Work setup: On-site
- Pay: $130K to $146K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://jobs.ashbyhq.com/profound/66ff240e-3133-4020-9b2e-ece06a3a94b1
- Page: https://www.1752.vc/careers/jobs/profound-support-engineer/

## About the role

Own the front line of Profound's ticket queue: triage, investigate, and resolve customer issues across our ticketing system and Slack-based support channels Reproduce bugs, read logs, and write queries to get to root cause, and escalate code-level issues to Engineering with clean, well-documented repro steps

## What they're looking for

- 0–2 years of experience in technical support, customer-facing, or engineering roles (internships, co-ops, and strong side projects count), with a technical foundation from a CS/engineering degree, bootcamp, or equivalent self-taught background
- Hands-on technical aptitude: comfortable — or hungry to get comfortable — reading logs, writing basic queries, working with APIs, and debugging web technologies like DNS, HTTP, and JavaScript
- Excellent written communicator who can explain technical issues clearly and empathetically to customers, and precisely to engineers
- High ownership and customer empathy — you treat every ticket as Profound's reputation on the line and don't hand off problems until they're solved
- Fast, curious learner who thrives in ambiguity and a high-iteration environment where the category itself is still being defined
- Willing to participate in on-call rotations as part of a 24/7 coverage model

Tags: Customer Success