# Customer Success Manager, Law Firms at Proof Holdings

- Company: Proof Holdings
- What the company does: Proof enhances trust in a digital world by verifying identities and securing transactions to protect your business and its customers. Backed by a16z.
- Company website: https://www.proof.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $130K to $150K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-15
- Apply: https://www.proofserve.com/careers/4739374005?gh_jid=4739374005&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/proof-holdings-customer-success-manager-law-firms/

## About the role

We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to turn new logos into long-term, growing partnerships. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You'll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet
- You'll identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue
- You'll build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth
- You'll monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production
- You'll maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/proof-holdings-customer-success-manager-law-firms/