# Senior Client Service Operations Manager - Western (Remote) at Proof Holdings

- Company: Proof Holdings
- What the company does: Proof enhances trust in a digital world by verifying identities and securing transactions to protect your business and its customers. Backed by a16z.
- Company website: https://www.proof.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $120K to $140K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://www.proofserve.com/careers/4729267005?gh_jid=4729267005
- Page: https://www.1752.vc/careers/jobs/proof-holdings-senior-client-service-operations-manager-western-remote/

## About the role

The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers in the Southfield, MI office, and you own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together.

## What they're looking for

- 7+ years of operations experience, including 2+ years managing managers, high-growth, service-delivery, or regulated-industry experience strongly preferred
- Demonstrated track record owning function-level KPIs at scale and materially improving them — you can show what you changed, why, and what moved
- Proven people leader: can speak in detail about Managers developed, hard calls made, and bench strength built
- Strong analytical and structured-thinking skills, comfortable building and defending an operations roadmap tied to company strategy
- Excellent executive communication, credible across senior leadership, enterprise clients, and the operations floor
- Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred

Tags: Operations