# VP of Customer Success and Support at Prophecy

- Company: Prophecy
- What the company does: Transform raw data into insights with AI pipelines. Backed by Insight.
- Company website: https://www.prophecy.io/
- Type: Startups
- Level: Principal and up
- Location: United States (remote)
- Work setup: Remote
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://job-boards.greenhouse.io/prophecysimpledatalabs/jobs/5235890007
- Page: https://www.1752.vc/careers/jobs/prophecy-vp-of-customer-success-and-support/

## About the role

Prophecy is hiring a VP of Customer Success and Support to lead our post-sales organization and take ownership of our existing customer base. This is a senior leadership role accountable for gross retention, net dollar retention, customer satisfaction, and the quality of enablement and technical support our customers receive.

## What they're looking for

- 10+ years in customer success, support, or post-sales leadership, including at least 5 years leading both customer success and support teams at a high-growth B2B SaaS company
- Direct accountability for a retention target, gross retention or net dollar retention, with the ability to discuss the size of the book you managed and the results you delivered
- Hands-on experience with renewals, including forecasting, commercial negotiation, and closing
- Experience leading a technical support function for enterprise customers, including SLA management and executive escalations
- Background supporting enterprise customers on data, cloud, or AI platforms, with a working understanding of data engineering roles including data engineers, analysts, architects, and platform teams
- Track record of building customer journeys, playbooks, and health scoring systems in a startup or high-growth environment

Tags: Customer Success